utilities
  • PA American Water has placed a moratorium and discontinued service shutoffs at this time and will restore service to previously shut-off customers. All of Pennsylvania American Water’s drinking water treatment barriers provide protection from coronavirus (COVID-19). Pennsylvania American Water’s drinking water is not affected by the coronavirus (COVID-19). https://amwater.com/paaw/
    • Joint Release: Major Water Associations Reassure Public on Safety of Tap Water During COVID-19 Outbreak.

  • PPL will not cut off service to any customer for unpaid bills until further notice, and we will reconnect service for any customers who were disconnected recently. Of course, we’ll continue to disconnect service as requested by customers who are moving, or when necessary for safety reasons. https://stories.pplelectric.com/2020/03/16/coronavirus-update/

  • The UGI Utilities COVID-19 Response Plan assures that: Our business is staffed and is able to promptly respond to emergency calls, Our Customer Center will operate on its normal business hours to handle customer calls, The UGI Utilities management team is closely monitoring information provided by the US Centers for Disease Control and Prevention (CDC) as well as state and local public health agencies, and our regulatory agencies. Effective immediately, no customer’s service will be disconnected for non-payment, at least through the end of March. https://www.ugi.com/covid-19-response-plan/

  • On March 13, Comcast announced taking steps to implement the following new policies for the next 60 days, and other important initiatives: Internet Essentials Free to New Customers, Xfinity WiFi Free For Everyone, and No Disconnects or Late Fees. https://corporate.comcast.com/

  • On March 13, Comcast announced taking steps to implement new policies for the next 60 days. These include Internet Essentials Free to New Customers, Xfinity WiFi Free For Everyone, and No Disconnects or Late Fees. Information can be found at: https://corporate.comcast.com/covid-19

    Consistent with our March 13th Keep America Connected Pledge, Comcast will keep our customers connected during the COVID-19 crisis even if they are behind on their payments through May 13, 2020.
    For customers whose payments are overdue, we have created the Xfinity Assistance Plan. Under this program, customers will continue to receive Xfinity Internet and Voice services.  Customers do not need to contact us – this will happen automatically.
    We recognize some of our customers don’t have Internet service and only subscribe to Xfinity Video or Xfinity Video and Voice.  To assist them in the continuation of receiving access to news and information, these customers will keep video or video/voice service even if they are unable to make payments during the COVID-19 crisis.
    For a complete overview of Comcast’s response to keep customers connected during these trying times click here.