Information Technology

Jack Reager, Director
Hours: Monday-Friday 8:00 am – 4:30 pm
Phone: 570-969-6658
Fax: 570-348-4148
Email: jreager@scrantonpa.gov

 

The Bureau of Information Technology is responsible for the leadership of city-wide administrative information support and network services. The department is comprised of, Information Services, Internet Services, Graphic/Web design, and Help Desk Operators including microcomputer support.

Essential responsibilities of the Bureau:

  • Provides leadership to the City for information technology services in support of administrative and governmental concerns.
  • Assists in developing city-wide strategic technology plan, with particular emphasis on administrative systems and uses.
  • Directs and manages the planning, budgeting and operations of the Information Technology Department, including the city-wide network, supporting data, voice and video.
  • Hires, trains (or directs training of), supervises, and evaluates the performance of information services and network staff.
  • Long range plan including consideration of hardware and software, human resources, facilities, etc.
  • Coordinates the development and extension of administrative information technology and network services with user departments throughout the city.
  • Serves as a technical resource to departments regarding network and information technology.
  • Fosters a widespread awareness of good computer ethics within the city community.
  • Responsible for the sourcing, installation, troubleshooting, maintenance, operation and support for Internet Web interface applications and systems using leading technologies.
  • Assist users in the proper and efficient use of the system.
Staff NamePosition
Jack ReagerDirector
Brian HillSystem Administrator
Eric IdelfonsoBusiness Transformation Specialist
Public Safety IT Specialist
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