Information Technology

Jack Reager, Director
Hours: Monday-Friday 8:00 am – 6:30 pm
Email: scrantonit@scrantonpa.gov

The Bureau of Information Technology is responsible for the leadership of city-wide administrative information support and network services. The department is comprised of, Information Services, Internet Services, Graphic/Web design, and Help Desk Operators including microcomputer support.

Essential responsibilities of the Bureau:

• Provides leadership to the City for information technology services in support of administrative and governmental concerns.
• Assists in developing city-wide strategic technology plan, with particular emphasis on administrative systems and uses.
• Directs and manages the planning, budgeting and operations of the Information Technology Department, including the city-wide network, supporting data, voice and video.
• Hires, trains (or directs training of), supervises, and evaluates the performance of information services and network staff.
• Long range plan including consideration of hardware and software, human resources, facilities, etc.
• Coordinates the development and extension of administrative information technology and network services with user departments throughout the city.
• Serves as a technical resource to departments regarding network and information technology.
• Fosters a widespread awareness of good computer ethics within the city community.
• Responsible for the sourcing, installation, troubleshooting, maintenance, operation and support for Internet Web interface applications and systems using leading technologies.
• Assist users in the proper and efficient use of the system.